Exchange / Replacement Policy

We have a 5-day replacement policy, which means you have 5 days after receiving your item to request a replacement. Order Delivery day is considered as Day 1.

To be eligible for a replacement, your item must be in the same condition in that Customer received, un-worn and unused, with tags, and its box inside courier bag must not be torn or cut opened except tape.

Below Evidences / Videos are mandatory for replacement :

1. Opening Video of Parcel.

2. Proof of purchase or Packing label.

3. Non-electronic item : Photo of the Product in which full product is visible.

4.. Electronic Item : Video of Product in which it must be shown that product is not working after trying as per the instructions provided on packaging or Customer Care.

Orders which are received in damaged condition/ defective/ wrong product are eligible for Free replacement. Customer can choose either they want the same design/ size in replacement or the any other design/ size of same product.

To request replacement, Please contact us at hello.ishopnow@gmail.com. If your replacement is accepted, we will arrange for reverse pick up of the Product within 2 to 3 days.

Wrong Product / Empty parcel
Please make the opening Video of the parcel and inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.

Exceptions / non-returnable items
Certain types of items cannot be returned or replaced, like perishable goods (such as Cosmetics, Lipsticks, etc.) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Products can be exchanged as per above guidelines, the fastest way to exchange the product is to share the required photos at the earliest. Once exchange request is accepted, new order will be placed automatically by the system.